There’s a TikTok video that looks to be going viral. Now that happens often, but the one thing that stood out to me was a video from a father of three here in Nashville. I read about the video online. His premise is that he’s no longer welcome at fast food restaurants like McDonald’s and…
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The holidays are fast approaching. And for many of us, I’ve been spending more time in big box stores and shopping malls than we’d prefer. Many businesses continue to struggle. First, they dealt with the effects of the pandemic a few years ago. But since then, the economy has been up and down, which has…
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I know that Gen Z and younger people prefer text messages. Older folks like me, who don’t like them, still prefer email. I stopped counting the number of emails I get per day, but it’s usually in the hundreds. If you do any online shopping or ever give a business your email address, you’re bound…
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In recent years, a phone call to customer service has been something that many of us dread. It doesn’t matter what the product is; we all find that it’s a frustrating experience. It’s never been fun, but it’s gotten more frustrating in recent years because most call centers aren’t here in the U.S. For many,…
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I have a few mantras that I often share. Life is a marathon, not a sprint is something I’ve said hundreds of times. Another saying that I seem to utter more and more is; get to know me before you start trying to sell me. That one is coming up more and more recently…
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Over the last few years, the use of curbside pickup has become more of a focus. Many places, like grocery stores, and restaurants have started relying on these customers. And lately, I’ve noticed a big change in these store parking lots…
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Do you find yourself troubleshooting problems that you or others might be having? I’ve always tried to be helping, but lately I’ve had to do more than my fair share helping vendors and customer support people. I’m not complaining, but…
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Who can forget the old home phone that used to hang on the wall? I haven’t had a home phone in over a decade, but my parents still have theirs. And of course, the phone company’s customer service is still poor…
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