Whenever someone utters the phrase ‘we have no plans to make any changes,’ I know that a change is coming. I heard that phrase from my cell phone provider last year, and guess what…
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We all know that nothing in life is truly free. But it seems that nowadays even when you pay for something the only way you get service is for a fee, an extra fee…
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It’s never a good feeling when you’re needing help from customer service or tech support. But I think I’ve stumbled upon an interesting solution…
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Customer service never seems to get better. I spent most of the day yesterday either stuck on hold or trying to find someone to help me…
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I’ve talked about customer service many times. But recently I’ve noticed that if you need assistance you have to wait 24 hours for any reply. And that often drives me crazy…
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Deadlines are a part of life. But for some reason it seems that I’m the one one who has no say in meeting deadlines. I realize that’s not entirely true, but it sure feels like it is. People force me to meet deadlines all the time, but when I need someone to meet a one,…
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I’ve recently run into a few situations when dealing with customer service or tech support where they tell me that they’re needing 48 hours to make a change. I don’t understand. We now live in ‘give it to me now’ world. So why do I have to wait 48 hours… for anything?
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It only takes three words to send a chill down my spine; two hour window. And I know that I’m not the only one who hates installation people. It happens all the time. Customer service promises you a two hour window for some sort of installation service and then show up late, or worse yet…
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The cell phone wars are ramping up again. Sprint and T-Mobile are attacking Verizon and AT&T, and the big boys are fighting back. I’m actually looking forward to the outcome of these wars. I’m hoping I can finally put together a good plan for a decent amount of money. Sadly, this is something I’ve been…
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For many people, calling tech support can be extremely frustrating. But when you actually know something about your technical issues, talking with tech support can actually be infuriating…
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