Stuck On Hold (MM #2449)
Customer service never seems to get better. I spent most of the day yesterday either stuck on hold or trying to find someone to help me…
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customer service
Wait 24 Hours (MM #2256)
I’ve talked about customer service many times. But recently I’ve noticed that if you need assistance you have to wait 24 hours for any reply. And that often drives me crazy…
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Deadlines (MM #2077)
Deadlines are a part of life. But for some reason it seems that I’m the one one who has no say in meeting deadlines. I realize that’s not entirely true, but it sure feels like it is. People force me to meet deadlines all the time, but when I need someone to meet a one,…
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Needing 48 Hours (MM #2043)
I’ve recently run into a few situations when dealing with customer service or tech support where they tell me that they’re needing 48 hours to make a change. I don’t understand. We now live in ‘give it to me now’ world. So why do I have to wait 48 hours… for anything?
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Two Hour Window (MM #1995)
It only takes three words to send a chill down my spine; two hour window. And I know that I’m not the only one who hates installation people. It happens all the time. Customer service promises you a two hour window for some sort of installation service and then show up late, or worse yet…
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Cell Phone Wars (MM #1987)
The cell phone wars are ramping up again. Sprint and T-Mobile are attacking Verizon and AT&T, and the big boys are fighting back. I’m actually looking forward to the outcome of these wars. I’m hoping I can finally put together a good plan for a decent amount of money. Sadly, this is something I’ve been…
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Calling Tech Support (MM #1591)
For many people, calling tech support can be extremely frustrating. But when you actually know something about your technical issues, talking with tech support can actually be infuriating…
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Seeking Satisfaction (MM #1273)
Today in the podcast we ponder one of those issues that many of us are dealing with these days. And I know it’s not just me either….
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Where Are The Humans? (MM #1245)
The title of today’s podcast may seem silly. But I’m serious! Where ARE all the humans?
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Standing Around (MM #1232)
Are we unhappy? Maybe we’re just lazy? Or perhaps it’s something more….
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